The Business Side of Medicine

Incorporating business and customer service training into medical practices has become more commonplace today. Because there is so much to learn during medical school and residency, these aspects of "real life" medical practice are often not incorporated into training curriculums.

"It is a service industry; by and large, we have to measure the quality indicators and we have to do our best to meet those expectations."

Understanding these realities of medical practice during medical school and postgraduate training will decrease the learning curve once in the real world.

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